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Job Description

Date posted: September 8, 2022

• Complete benefits + HMO + Free Shuttle Service
• Location: Market-Market Taguig
• Wiling to be trained (5 weeks to 7 weeks)
• Schedule: Shifting but mostly night shift

KEY ACCOUTABILITY:

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs)
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place

QUALIFICATIONS: 

• Degree in Computer Science, Information Technology, ICT or related field.
• At least 5 months experience in Technical Support or Representative or IT service desk or IT Helpdesk or any related to this role.
• Background that touches computer systems, printers, network, device connectivity
• Able to handle Level 1 support for IT issues
• Can communicate well in calls and emails