Date posted: December 29, 2022
Responsible for in-depth analysis of reports for client /program-specific business needs and the design, development, and delivery of solutions to meet business needs. Focus on continuous process improvement, execution, and delivery Accountable for reports analysis, implementation, documentation, testing, and communication on simple to moderately complex projects which include: Requirements definition Input on assessment and planning activities Risk assessments and mitigations User interfaces / processes Continuous alignment to program/account scope Experience in Speech Analytics Tools specifically Observe AI Experience in extracting and creating reports from different call recording platforms such as APN and Livevox. High Technical proficiency in Excel and other MS office applications Working knowledge in SQL