Job Description

Date posted: May 16, 2022

ARB Language Training Instructor

Position Description

The training department is looking for someone with supervision skills, responsible for Language Training at ARB-U for newly hired reps in the telephone channel.  The Trainer position requires an identification of training needs and designs performance improvement interventions, including but not limited to:

  • New Hire Training
  • Refresher Training if needed for current agents
  • Update Training

Some related tasks:

  • The Production of reports and completion of new projects and data will be required.
  • Production of  training materials with supervision of Training Manger, including but not limited to:
  1. Handouts
  2. Assessments
  3. Surveys
  4. Completion of Grade books
  5. And any relevant training material

Key Responsibilities 

  1. Delivers classroom training learning experiences.
  2. Adheres to Training Department SOPs for training delivery, evaluation, and training records.
  3. Participates Training Department meetings and completes developmental assignments.
  4. Contributes to the Training Development when required.
  5. Uses technology to manage employee training records, administer assessments and surveys.
  6. While there is no training, s/he compromises to act as a Language Coach Mentor, floor support and/or as a regular PST Trainer in order to make sure the agents are handling calls appropriately.
  7. Perfect attendance and participation in every Training class schedule.
  8. Other tasks may be assigned as deemed necessary by the management.




  • Ideally: 1-2 years –Language Teaching  and delivery experience.
  • Preferred : Fresh graduates or students of Teaching English or any major related toENGLISH AS A SECOND LANGUAGE can be accepted (Primary and Secondary School teachers , college students who are currently studying Education/Teaching English)
  • Extreme discipline, professionalism,  and ethics.

Minimum Requirements:

  1. Teaching Experience.
  2. Perfect English Communication Skills.


Critical Skills:

  1. Teaching skills
  2. Classroom Training Delivery
  3. Classroom Management
  4. Time Management
  5. Adult Learning Principles
  6. Training Program Evaluation
  7. Presentation and Verbal Communication
  8. Written Communication
  9. Open to Feedback
  10. Strong and professional personality
  11. Extreme responsibility
  12. Extreme commitment to the challenge

Primary Location: New Cairo 

Job: Training Department, Language Trainer

Schedule: Night and Day

Shift: Mixed

Job Type: Full-time, 6 months


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