Job Description

Date posted: August 16, 2022

Key Responsibilities:

Monitor calls for accuracy of information and call handling standards
Ensure that Originators/ Support Agents/ Collection are delivering a high level of customer service
Record evaluations utilizing departmental quality monitoring forms
Provide Supervisors and Managers with regular performance feedback on the agents
Participates in the design of quality monitoring forms and quality standards
Qualifications:

The candidate should have at least a background with QA tasks primarily in call auditing and reporting.
6 months tenure with current position or previous QA experience in another company.
No DA for Grave offense
Microsoft excel background
Willing to be assigned in Market Market site


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